Never Heard of Customer Service??

<p>I opened an account with mr price in order to buy a dining room suite. I was sent from Retail Crossing (very friendly staff) to Northgate for the table. When I got there, I was told that they don't have it in stock (again very friendly ground staff) and that they will order it online for me. I agreed, and signed the order placed for me, right size table and chairs. I waited excitedly for 11 days before it was delivered to me at 17:30 in the evening. I assembled it the following day. The table is too big for my space, but perhaps I can work around it. Unfortunately not and I contact mr price customer care 18 days later to ask for the exchange for a smaller table. I'm told in no uncertain terms that no exchange will take place after 7 days. Ok I check this out and nowhere does it say so in their Ts and Cs on E commerce. Any event, to cut a long story short, I cannot return the piece of furniture, that's packed up, never used and too big to place any where!</p> <p>What have I learnt, the person I was dealing with was unhelpful, completely disinterested in me, had a "your bad luck" attitude! And in no uncertain terms was told that this is where it ends! My advice, do not buy any furniture online because</p> <p>1. they claim returns are 7 days after purchase, even though delivery is basically 12 days later</p> <p>2. Ts and Cs does not agree with their order page (learnt this afterwards, and can easily be changed)</p> <p>3. Head office staff not interested in their clients (no care attitude)</p> <p>4. Accounts is a mystery to me?</p> <p>It truly is a pity that mr price ground staff is trying to be helpful and polite, but their head office and customer service couldn't care a **** about their clients</p> <p> </p>