SW
Sue W

1 reviews | Active since Mar 2024

22 Mar 2024, 15:00

MRPHOME - SHOCKING AFTER SALES SERVICE

I have bought items from MrPhome on 2 occasions in theast 2 months and I have had nothing but problems a d no after sales assistance on either of them. Firstly I bought a sofa which arrived without legs, after numerous emails and call the legs arrived later. On the 2nd occasion I bought 2 casual chairs. The description on the website clearly said NO ASSEMBLY REQUIRED but they arrived with no legs attached. I am not a spring chicken and I could not hold the chair and theeg and ***** it ***** in. Once again numerous emails back and forward only to be told that the courier would come and assemble them. 10 days later and no courier so I had to pay someone to come in and do the job. As a pensioner I could really not afford to fork out more money but it had to be done. In closing, I will NEVER support MrPhome or say of the MrP subsidiaries

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Replies (1)
Mr Price Home
Mr Price Home's reply25 Mar 2024, 19:25
Official
 
Good Day   Sue WHITAKER

I trust you are well, 

We sincerely apologize for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 

Mr Price Home