Mrp Price home K90/ Customer Care

I started my wedding registry in September this year. From the start you guys were offline as frustrating as it was I did not complain. This happened on 4 visits to Mr Home... offline. When I had some gifts to exchange after my wedding at your branch on North Rand Road they were offline again. This was extremely frustrating as I had very limited time before going back to work. They had no clue what time it was going to come back online so I had to wait for I'm not certain how long? The supervisor who then assists me asks if I can be helped by someone else because the lady who was currently assisting me needed to go on lunch. I had a toaster and kettle I needed to change which they couldnt change because I didnt have a receipt... it was a gift! The manager then comes, her name is Ronel. She was so so incredibly rude to me she scram at me infront of customers and her staff. She says she is tired of people screaming at her because of the systems being offline what Is she supposed to do about it as she doesn't work for the network company. There was a guy on site fixing the network. She said to me she had been called a ****** and all kinds of names because of the network being offline and theres nothing she can do about it. Another customer intervened and said that I am asking for a solution to the problem. She had tried to stop me from talking saying that she is speaking now, I said that I am talking now and she should let me vent! She then asked if I was done speaking and rolled her eyes at me! The customer who intervened then asked her to stop screaming at me and her response was that she is not. The customer who intervened then said dont you now customer is king? She said no customer is not kind and when she leaves MRP she is going to write a book about customers. I tried to empathize with her in the beginning saying I work in operations and I understand what it is like, her response was that she doesn't care what I do and that her husband is the CEO! I can not believe that someone like her can be in a management position and treat customers like that? How does MRP allow such? Is this the type of service they are okay with giving customers?i cant possibly be the only one? Also, when I came in with my stuff to exchange all the stuff were fishing for stuff for themselves with the stuff i needed to change. I called your customer care I spoke to Noma, initially I asked to speak to a regional manager she said no she can not put me through but she will put my complaint through. She put my complaint through to beauty at the MRP clothes in Boksbuth CBD who has nothing to do with the situation? Beauty called and apologized thinking it was her branch she took accountability and offered me an apology and a voucher. I drove to Boksburg thinking it was a MRP Home not knowing it was a MRP clothing store, it took a while for Beauty to remember my story or who I was. She then apologized and said it really has nothing to do with them as they are a different department which is understandable. It did make me feel so so stupid. I drove all the way there for nothing. She gave me a R100 voucher- it cost me R100 to get there!! Beauty was very nice. She did say she explained to Noma that it had nothing to do with them and she was surprised that Noma did not call me. I have called the call centre yesterday to speak to Noma and the lady said Noma leaves at 16h30 but she promised she will call me back today. Noma did not call me so I called her AGAIN today to find that she was away from her desk and again the agent promised that she will asked Noma to call me back... still nothing!!!!!! I am absolutely furious. The worst service ever!!! How is MRP able to run a business with the staff who doesn't care about customers?? Do you not care about customers? How do you have staff who doesn't care about customers? How!?!?!