MRP Online Shopping SUCKS

<p>I do a lot of online shopping and recently decided to give Mr. Price home a go. I was very dissapointed because after waiting two weeks and following up as to where my order was (it was supposed to be delivered to a store nearby) I was informed that they didn't receive my order, although the money went off my account. When I logged into my profile to quote the reference number it said no order has been placed. I emailed them the proof of payment as best I could because I paid with my credit card via the site and had to put in the otp number etc. so it is not like when you do an eft that you can just download the proof of payment off your banking site. So I emailed it to them so that they could see that it went off my account and they refused and said they wanted proof of payment from my bank. I asked if they could trace it on their side, surely this would be possible and they just refused and said sorry I must sort it out with my bank they can't trace it. </p> <p> </p> <p>HOW is this possible?? Their online shopping option sucks they should maybe do their homework and check to see how the other guys do it. </p> <p> </p> <p>Terrible service, Thank you Sumakelisiwe Mchunu from MRP Help you were truly NOT helpful!! </p>