MRP Home terrible service.

We ordered goods online for delivery to my son in Pretoria on 18/2. After 9 days with no delivery we started asking questions on 27/2. They responded that the parcel had been delivered, but to a person we have never heard of. We continued to ask for them to follow up and resolve the issue because my son had not received the goods. The latest communication of 20/3 contained the following: "Please note that the couriers have done a full investigation and are unable to advise on this parcel. The parcel was delivered and only queried after a month. Kindly be advised the couriers are unable to assist due to query being sent through ate." I have responded that this is not acceptable - but am at a loss as to what to do next.