MRP Home Pavillion in Shocking Condition, Area Managers do not take calls

Yesterday after a long while I went to the MRP Home at Pavillion. This use to be top store. I was shocked to see the dirt on the floor, multitude of boxes blocking access to many sections, employees shouting/talking loudly to each other across the store, many broken tiles and tiles that had been replace to high which caused me to trip several times. The store looks dirty and urgently needs a cleanup and some renovations. When I got to the tills the dirt by the counter was shocking. The store manager was on the phone, when I asked an employee who the manager was, so that I could give him a bit of feedback. By the time I had turned around the manager had disappeared to lunch. Today I thought I would contact head office, hoping to speak to an area manager about this. Although complaints are not always the greatest, it is a great way to ensure that customers are happy and ensure their continuing business. I was told that area managers do not take calls and that I should speak to customer services. Sad to hear that an area manager is not interested in hearing feedback about the stores under him. With our economy the way it is, one needs to stay ahead of the game.