MRP Home - pathetic service

I am both disappointed and disgusted by the online service offered by Mr Price Home. On 22 May I collected my online order in store only to discover that several items were broken! Fortunately, the tea set could be replaced because it was available in store, but the two casserole dishes were not. I sent an email to the MRP Home Customer Service to express my disappointment. To my dismay I received an insensitive reply simply apologising for my inconvenience with a request that I go through the trouble of placing another order. I cannot believe that a company that offers an online service wouldn't ensure that it's employees ensure that all crockery is packaged correctly for transport. When the sales assistant opened my package in store for me to check my items she coldy told me that I should know better than to buy from the online store because broken goods are always delivered to the store. It's concerning that your staff is aware of this problem and yet nothing is being done about it. I chose to have the amount spent on the casserole dishes credited to my account as I do not have time to waste going back and forth with this order. I hope my concerns are addressed.