MRP Home Online *****s your money by not refunding you

On 22 November 2018, I placed an online order with Mr Price Home, the delivery was scheduled for and took place on 24 November 2018. Upon delivery I inspected the goods while the delivery van was still there, and due to my unhappiness with the appearance of the product, I returned it with the delivery van on the same day. Mr Price Home return T&C's quote 7-14 working days refund process. I did not receive any notification of my return from MRP Home, then I called on the Thursday 29 November 2018 to enquire whether my refund had been noted. The lady had to follow up with the courier because the information seemed not to have been captured yet. She updated and it was only on the following day that my refund was captured to be processed by MRP Home. TO THIS DAY 24 JANUARY 2019 I HAVE NOT RECEIVED MY REFUND. MRP Home does not contact me in any way to notify me of delays. I AS THE CUSTOMER HAVE BEEN CALLING AND EMAILING and that is the only time that I get any answers from MRP Home. Each time I have enquired I've been quoted the T&C's of refunds and although I must be the one to count for them that clearly this is not within your T&C's since they have breached them, all I get is a sorry for the delay. ABSOLUTELY NO REASON WHY I HAVE NOT RECEIVED MY MONEY BACK. The latest excuse I received, which was 2 weeks ago is that they only realised in January 2019 that they have problems with their operating system and have not been able to process payments. I refused to accept this excuse because what kind of company goes for 2 months not realising they cannot process payments? And again, as with each enquiry I make, it seems the 7-14 working days cycle of refund start again! I AM LIVID !!!!!!! I PURCHASED FURNITURE AND DO NOT HAVE THE FURNITURE NOR DO I HAVE MY MONEY BAC****!! ALL FROM A COMPANY THAT WOULD HAVE YOU BELIEVE THEY CARE ABOUT THE CUSTOMER!!!!!!!!! DONT BUY FROM MR PRICE HOME IF YOU CAN HELP IT, THEY WILL ***** YOUR MONEY!!!!