MW
Maryna W
1 reviews | Active since May 2022
10 May 2022, 10:41
MRP Home Online Order Help is Useless
MRP Home's online order system is not to be trusted, or at lease their call centre. They deliverd my order incomplete, but after several unsucessul attempts to phone their call centre, and e-mails to the e-mail address they supp****, no one is getting back to me. I've logged onto my account to see if they maybe credited my account, but also nothing. So I paid for an item that was not delivered to me. Even their "talk to an agent live" option on their app isn't even working. Don't trust them to deliver something to your home. I will never order furniture from them again.
Helpful (0)
Replies (2)0
Replies (2)
Mr Price Home's replyOfficial
10 May 2022, 14:59Good Day Maryna
Trust you well
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.
Regards
Mr Price Home
Regards
Mr Price Home
Mr Price Home's reply10 May 2022, 14:59
Official
Good Day Maryna
Trust you well
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.
Regards
Mr Price Home
Regards
Mr Price Home
MW
Maryna W's updateReviewer Update
10 May 2022, 15:06Hi. Thank you for responding. The missing item was delivered today. At the end of the day it was a very friendly and helpful lady named Nomfudo, from MRP Home in Riverside Mall, Nelspruit, who battled on my behlaf, to get in contact with the online shopping Dept. and assisted me. She phoned me back and set the delivery will be done today. Why can't your help desk or online people just reply on a simple e-mail. I do hope you can sort this out, communication is key in any kind of client service. From now on I'll rather just do my orders from inside the shop.
MW
Maryna W's update10 May 2022, 15:06
Reviewer Update
Hi. Thank you for responding. The missing item was delivered today. At the end of the day it was a very friendly and helpful lady named Nomfudo, from MRP Home in Riverside Mall, Nelspruit, who battled on my behlaf, to get in contact with the online shopping Dept. and assisted me. She phoned me back and set the delivery will be done today. Why can't your help desk or online people just reply on a simple e-mail. I do hope you can sort this out, communication is key in any kind of client service. From now on I'll rather just do my orders from inside the shop.