MRP home ONLINE

Clearly there are over 2000 reviews about MRP online home that are very poor yet there is mo reply or improvement. I placed an online order of dinner plates. They packed it as with - 0 care. The box was torn the dishes obviously was broken. I sent several emails with absolutely no reply. Their whats app chat is very delayed after 4 hours a representative replies and then jas the audacity to ask me if I am still there. The sad part is that theor sales are still continuing so they don't care. The unfortunate in store sales people are dealing with us frustrated customers.