MRP HOME LACK OF SERVISE DELIVERY

I bought a Asia 7 PC cookware and in May 2021 I noticed the copper colour was fading. I used the wahtsapp line and I was advised to email customer services which I did then with no responses I called the cal center and I was advised that they wi1ll not be able to pick up on my order so I had to mail the help line. I did and to-date no reply. R1800 was spent on this item excluding delivery and due to the problem I have stopped using the item. Washing is only done when the cookware is cold using a sponge and liquid which washing soap. NO harsh chemicals in my home. Please can MRP Home come on board to correct this expensive mess up. I had also bought a TEFL fry pan which I am enjoying in my kitchen. I NEED A COLLECTION AND A CREDIT AS I AM PAYING FOR SOMETHING THATS IN STORAGE. many communications later MRP home had not made contact with me which is quite disappointing. Would appreciate feedback in the form of a written email please