Mrp home Gift voucher ****

On the 14th of January 2022 I visited Mrp home in Menlyn to return some items, after the whole transaction was completed I was offered a gift voucher instead of getting my money back of which I was OK with, hence I was still going purchase something there (gift voucher had credit of R1119.98) Unfortunately the items I needed they didn't have but had them at Mrp home in Fourways... On Friday the 20th I took a long drive to Fourways mall to buy those items using my gift voucher, to my surprise as I was paying I was told my voucher was left with R89. I immediately call the call center and they advised me to go to the store were I got the voucher, Monday I went to menlyn and I was assisted by Emma.. Who was very helpful on her side she took my details and kept me informed at all times hence she had to make follow up with head office.. I have been on my side calling every day and I have been taken from pillar to post, yesterday someone called me to send copy of the voucher and my ID number and still now when I call they don't have feedback for me...

I am very disappointed with their poor service, this is surely not my problem and y do I have to suffer from their mistake

I want this resolved asap hence this is my money and they causing so much inconvenience on my side