MRP HOME - DISGUSTING

5th September 2020 :I purchased online an Austin 8 Drawer Unit from MRP. 15th September: Unit delivered: Damaged and a very, very inferior product. Held together with staples. All the drawer had collapsed and could not be pulled out. Drawer runners loose. Back falling off. 16th September: I informed Customer Services: on *** : followed by an email with photos of the damage and description of all faults. I received an email from Krishnaveni Maduray informing me that a case had been opened and I would hear from customer liaison department. No response from Customer Liaison Dept. 23rd September: I emailed photos and description again asking when could I expect the unit to be collected and refunded. NO RESPONSE to my email. 6th , 7th, 14th 15th October I emailed Krishnaveni Maduray again. No response to any of the emails. Finally on the evening of the 15th October (a month after delivery) I received an email from her informing me that the courier would be arriving no later than Saturday 17th October to collect the unit. No Courier arrived. After another phone call I was then advised they would arrive Monday. No courier. I enquired again and was told that City Logistics would collect unit Tuesday 20th Oct.. No courier. I decided to phone City Logistics today to ask when can I expect them to come pick up for MRP Home. I spoke to a very helpful, efficient lady who informed me that they had no instructions in any form whatsoever from MRP Home to pick up goods from me in Plettenberg Bay. Now what! I am a pensioner and my husband passed away last year and I had to move into smaller premises. I scratched and saved just to buy this chest of drawers. Now to be treated like this is disgusting for any company and totally unacceptable. I will never, never set foot in a MRP HOME store again OR ONLINE. One month has passed and I am still without a chest of drawers and no money. I will certainly never recommend anyone to shop at MRP Home online. As for their Customer Service ... should be renamed Customer Disservice.