MRP Home Cant Deliver on time

<p>I purchased goods online and paid a higher fee to ensure delivery within 1-3 days. That didn't happen. I contacted MRP via the website chat and was told its been escalated due to a technical glitch because they cant pick up my order on system. Nothing Happened. I never received feedback so I emailed them again via the website to which no one bothered to respond but i received an email to ask me to rate the service i received in response to the email. How unprofessional. You took my money but now cannot deliver on our contractual agreement? So i called today and get told by two consultants that its a technical glitch and they will escalate it and they tell me to call back to follow up and stated I will only receive the goods next week which is almost two weeks after i placed the order. I need my goods by 3PM today for the latest. How can you rip your clients off by charging them a higher delivery fee yet you can't locate the order at all and can't deliver on time. Its not the first time i've experienced this from MRP. Then i escalated it to a supervisor, Carusha, this morning who promised to call me in an hour for the latest. more than 2.5 hours have passed with no response. I'm still waiting. </p>