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Willem W

1 reviews | Active since Apr 2020

19 Sept 2020, 20:47

MRP Home bad Service

The Managing director Re: Service ar MRP Home . Platinum Square Waterfall mall Rustenburg. Manager Mrs Pienaar Sales person .Portia I unfortunately had a huge incident with the two above mentioned staff. Context We stay on a farm 30km's outside of Rustenburg. A week ago my daughter requested me to buy some items for her on her account. Which was done without your staff asking me any questions regarding the purchase or account. Proof is the receipt with my signature. On Friday the 18 Sept my daughter requested me again to do a purchase seen that she herself was to busy with the organising witj the launch of one of her companies. All of a sudden at the counter I was informed that this can't be done. Now it was done twice earlier in the week. Your manager and sales persons dismissive attitude was what send me overboard. Now me personally spend thousands in this shop, shopping for our game lodges and guesthouses. Not on account but in cash. This message is to inform you that this shop will not see any of us again in future. I expect a refund of my travelling cost from and to the farm . Your staff has no idea what other people's time is worth and they don't have any respect as such. Myself has been in the business of serving people and know exactly what it entails. And your staff is grossly missing the ball. You can choose to ignore this but be assured I will keep on reviewing and shall inform every single person on my contact list to boicott your shops. Willem vd Westhuizen.

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Replies (1)
Mr Price Home
Mr Price Home's reply25 Sept 2020, 13:31
Official
Good Day Willem,

I trust you are well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Mr Price Home Platinum Mall and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks Mr Price Home