MJ
Maryam J

1 reviews | Active since Oct 2014

03 Apr 2018, 09:33

Mr Price=Chip Board

I purchased a L shaped (corner) lounge suite by Mr price home 2 years ago to the value of R10000. I a sitting and starting at it right now with great regret as both arms of this suit are broken. The wood used to manufacture this suite is so brittle that the one arm broken honesty by me leaning on it a bit to hard. It is sad that a huge brand like Mr price home sells such poor quality to their customers who support them on a daily basis.....it's sad how retailers no longer value their customers and the money we invest in them. WOOLWORTHS is still the best customer focused group as they ensure that their customers only have the best....Very disappointed in my purchase. Please think twice before you invest in furniture from Mr Price Home

0
Replies (3)
Mr Price Home
Mr Price Home's reply03 Apr 2018, 16:32
Official

We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.


Many Thanks
Mr Price Home

MJ
Maryam J's update05 Apr 2018, 21:52
Reviewer Update
Two days have passed and no contact was made by a Mr Price Home representative, The Mr Price Group specializes in Retail, Fashion and Clothing. The Group has a vision of becoming a Top Performing International Retailer. Their mission is to add value to the lives of their customers, and worth to the lives of their Partners, whilst caring for the community and environment. Above is Mr Price mission statement - Your word is not you honour as I have not received any call from your team to address the concern and it is evident that you do not care or value your customers and that you do not mind selling poor quality goods which in turn strips them from value instead of adding value
Mr Price Home
Mr Price Home's reply06 Apr 2018, 09:14
Official

We do apologise for the disappointing service.

Your complaint will be investigated immediately and you will receive personal feedback from our customer care team member on your email.

Many thanks,

Mr Price Home