Mr. Price, yes, you will pay the price in service...

Order no: ***

I ordered a collapsible desk online I arranged collection at the East Rand Retail Park branch of Mr. Price Home. I received an email on the 16th December that the item was ready for collection. I went to the store on 21/12/2021 to collect. After an assistant running around the store it turned out that my item had not been delivered.

When I asked for a refund a manager was called. She was extremely un-apologetic and unhelpful from the start, stating that she needed a docket to process a refund. She refused to accept that proof that the item had been delivered, and paid for was not sufficient. When I couldn't produce the docket, (which I never received), according to the manager my only option was to wait while a 3 ton truck, which had just arrived, was unpacked. I had already waited over an hour at this point, how long was this going to take?!

I then got irritated and demanded my money back, something which the manager still didn't want to do. Finally, after an exasperating "discussion" she sent someone to see if there was one of the items I ordered in stock. Luckily for her there was.

While I was able to leave the store with the item I purchased online the service from the manager was disgusting, arrogant, disrespectful, condescending and totally unhelpful. All I asked for was a refund due to Mr. Price causing me a huge inconvenience, instead I got attitude for upsetting the manager's domain.