Mr Price UNSUPPORTIVE, DON'T CARE ABOUT THE CUSTOMER team

Dear Mr Price UNSUPPORTIVE, DON'T CARE ABOUT THE CUSTOMER team,

The issue is the following as previously explained, many, many times (since 2023): 1.) I ordered an item and paid R7 600 2.) I also paid to have the item assembled (R100) 3.) The item was not assembled despite the fact that I paid for it to be assembled 4.) I was unhappy with the item and returned it 5.) I never RECEIVED A CREDIT for the item of R7 600 which I purchased and returned (in other words, I did not get my money back for the item as is your company's promise) 6.) UTTER BAD CUSTOMER service 7.) I have been more than patient (FOR MORE THAN A YEAR), but I am now going to ensure that Mr Price receives the full brunt of it's incompetence

(Actual order) Your Order #*** Summary Image ITEMS QTY PRICE Davis 4 Seater Patio Set SKU: *** Assembly Do you require assembly assistance? YES Colour White Size Each 1 ZAR7,600.00 Subtotal ZAR7,600.00 Shipping & Handling ZAR450.00 Grand Total (Excl.Vat) ZAR5,695.65 Tax ZAR854.35 Grand Total (Incl.Vat) ZAR6,550.00

Thank you, Mr Price Group Customer Care <***> Jun 27, 2024, 2:00 PM (1 day ago) to me Hi Suzanne,

Precious Mqadi here from Team Mr Price Money

Thanks for your request, we’re happy to help!

Please be advised that 2023 order not allowing shipping fee to be refunded.

Let us know if we can help you out further.

Have an awesome day further and shout if there is anything else we can help with :)

Precious Mqadi Customer Support Representative Mr Price Money http://www.mrpricegroup.com

On Thu, May 11, 2023 at 5:35 AM Mr Price Help Email <***> wrote: Hi Suzanne

Silindile Mdunge here from Team Mr Price

If it was a store purchase, you need to take it back to the store.

For an online purchase we need the order number to assist. (It was supp****)

Have an awesome day further and shout if there is anything else we can help with :) Regards Silindile

Silindile Mdunge Customer Support Representative Mr Price http://www.mrpricegroup.com

On Thu, May 11, 2023 at 5:35 AM Mr Price Help Email <***> wrote: Hi there,

Our Support Rep has indicated that your query has been resolved.

If you believe that the query has not been resolved, please reply to this email to automatically reopen the query. If there is no response from you, we will assume that the query has been resolved.

Sincerely, Mr Price GroupSupport Team

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