Mr Price online - broken dinner set

I am extremely dissatisfied with this entire experience. A 12-piece dinner set was delivered to me with three plates and two bowls broken. That is almost half the set, and I am left with one usable plate. This was meant to be a gift, and instead I was sent something completely unusable.

What makes it worse is the exhausting back-and-forth I had to go through just to get assistance. After all that inconvenience and time wasted, I was issued a refund of only R180 ,which is nowhere near the value of five broken items. It’s insulting.

The service I received has been shocking. From delivering a damaged product to offering a compensation amount that makes absolutely no sense, the entire situation has been unacceptable. I am honestly appalled that this is considered an appropriate resolution. I expected far better, and this experience has left me with zero confidence in your quality control and customer care.

I am honestly shocked at the level of service I have received from Mr Price.

For clarity: A plate is R50 each A bowl is R46 each

That alone is already R238 for replacements — NOT R180

And this does not even include the additional delivery fee I would have to pay again if I bought replacements myself

So not only was I sent a broken set, but I am now expected to spend my own money to fix a problem I didn’t cause. For me to have the full set I paid for, I would have to buy another set or purchase each item individually AND pay delivery again. That is completely unacceptable.

At this point, the fair and reasonable solution is very simple: Take back the broken set, take back the voucher, and either send me proper replacements for all the broken items or refund me the full value of the damaged pieces INCLUDING the delivery costs.

The way this issue has been handled is disappointing, exhausting, and far below the standard any customer should experience. I am genuinely appalled.