Mr Price Home’s Poor service delivery.

I purchased a desk online from Mr Price Home two weeks ago and I still haven’t received my order.

On the 20th of February 2024, I received an email informing me that the order has been dispatched and is on my way to me.

When I called trying to follow up on my purchase I was told to wait for the 5 to 7 days window period to end. After the window period had passed I sent an email to the customer care line. They told me that I have to wait as they try and escalate the matter with the courier and they then asked me to provide them with my address again. After that they did not respond to my emails again.

I eventually called the customer hotline again only to find out that the desk was still on the floor in the warehouse in Durban and had not been shipped yet.

This is totally unacceptable, the dishonesty and the lack of transparency from the Mrp Home employees is absolutely shocking.

I am a student and the longer their order delays the longer I am deprived of being able to study in the comfort of my own home.

I paid for the desk fully in cash including the hefty delivery fee but now I am being treated as if I am a customer who hasn’t paid or who is purchasing an item on credit.

I’m very happy with the level of service I have received.

The order number is: ***