Mr Price home's lack of delivery

I made an online order for a table 2 weeks ago and was sent confirmation that it was Shipped a week after my order. I tried several follow-ups however I have still not heard anything. When I try to get through to the whatsapp service platform they offer, nobody gets back to me. It's pretty useless if you ask me. So I would like to know if Mr Price home is going to deliver on what I ordered, or keep my money for themselves?