SK
Siobhan K

1 reviews | Active since Feb 2023

01 Feb 2023, 11:36

Mr Price Home Website & Harvest Place Staff

I would like to communicate my utter disgust in their website for giving false information and their store and staff at Harvest Place, Glen Marais for being completely *********** and rude and unprofessional. I went on their website for Microfibre Glow Cosmos Eyelet Curtain, 140x225cm; on your website I checked the availability in store at Harvest Place and according to their website they have 5 in stock... which is a utter lie. Thus I feel their website is misleading. I went to Harvest Place to get the product and as you may have inferred, they do not have stock, they do not even stock ANYTHING for children's bedrooms. So I completely wasted my time going to the shop. When I asked one of the staff, a gentleman, he tried to help me by checking on the system but then the power went off, he referred me to another staff member, a lady (unfortunately I didn't get a name- as she didn't speak to me at all), the gentleman told me to show the picture to this lady, all she did was shake her head and say 'Uh-ah', she couldn't even use the word no, or to even apologise. Upon which I told her they will then need to do something about the fact that their website states that they had, but they didn't, she couldn't even apologise, she didn't even say a word. I think it is completely unprofessional, from her as a staff member of the shop and their website for being so misleading. I feel the least they can do then is give me free delivery as I am not going to another shop.

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Replies (1)
Mr Price Home
Mr Price Home's reply01 Feb 2023, 11:59
Official
Good Day,

Trust you well.

We sincerely apologize for all the inconvenience you have incurred. 

You will be contacted by one of our online team leaders, who will handle this matter personally with you. 

Many Thanks 
Mr Price Home