KB
Karin B

1 reviews | Active since Feb 2012

11 Apr 2022, 17:43

Mr Price Home The Glen Terrible service

Terrible service at The Glen branch...think I am spoilt because the service at Mall of the South is amazing. Went to pay for my goods and the 4 ladies chatting behind the till were a bit busy to help...I stood at one till and was told to move to another..so I moved. Another lady then told me that the computer froze and I must wait...there were 2 people behind me in the queue...I was then told to move back to the till I was first at. The lady then called someone else to authorize???...in this time, a gent stepped up to till 1 and helped both people behind me kn the time I was waiting. When I said something, the lady at the "frozen" till laughed at me...I then had to ask if my fragile object could be wrapped...it looks like there might be a shortage of bubble wrap because the little piece that she used barely covered the object which is a gift. I then had to ask 2ce for a packet...I even added if it was ok with her. Not a thank you or a goodbye after sale...funny that the 2 customers behind me where long gone. Disgusted....wont ever how back to the Glen...maybe Sophie from Mall of the South should teach that manager about client service. Sophie and her team are AMAZING! ..

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Replies (1)
Mr Price Home
Mr Price Home's reply11 Apr 2022, 18:47
Official
 
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for store   
The Glen and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price Home