Mr Price Home Table Bay/Customer Support

Mr Price Home, probably one of the more difficult stores to communicate with. Along with that, the Table Bay branch NEVER picks up the phone!!! I addressed an issue with 2 x couches that were purchased the end of last year. I then emailed customer support, who said I needed to lay the complaint in store with the store where the items were purchased. I then went to the store, only to be told "You could've/should've just mailed us" Frustration aside, I forwarded my previous mails to the store manager, Marion, who responded timeously. I sent all the pics they requested, gave a full description of my issues, and waited for a response.

It's now been a week and a half, and after numerous mails to customer support, numerous unanswered phone calls, my patience has run out!

Who do you complain to, if you have a problem with customer support itself??? I expect answers, as the lack of communication is really frustrating me!!!!