ML
Martin L

1 reviews | Active since Mar 2015

03 Nov 2020, 12:19

Mr Price Home Slap threat

3 Weeks ago I went shopping at Woodmead Mr Price Home . I received a really bad experience that led to a sales assistant at the tills to threaten to slap me . I called head office after i requested her name and her colleagues were also afraid to tell me her name . Head office customer service called her and they also spoke to the store manager . She came to apologize and when i asked her why she said I cant take her back to the experience . The argument was about a discount voucher that she insisted i couldn't redeem as i was making a purchase when I started explaining to her she made an excuse of me on my phone earlier on and disturbing the flow of the Que . I was really shocked at the level of service and her shouting back at me. She stormed out of the tills and told me she will slap me. I have sent the head office an email after she didnt show any remorse when apologizing . I haven't received any response for Mr Price Home .

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Replies (1)
Mr Price Home
Mr Price Home's reply17 Nov 2020, 15:50
Official
Good Day Martin,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Mr Price Home Woodmead and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price Home