TJ
Tineal J

1 reviews | Active since Jul 2020

05 Sept 2020, 18:01

Mr Price Home should not even have an online store.

Mr Price Home is really pathetic. I made an online purchase on the 31st of August, paid with the Cheque Card linked to my online profile, which I've used plenty of times, no problems. But after making the purchase I realized that I already had one of the items I ordered. When I went to collect my order in store, I thought to return this item I already had, for the simple reason, I don't need two and it's worth R400.00 so why have another one laying around I'm not going to use? They say sure I can return it, but since I've purchased it online they can only give me a gift card for the value of the item. When I query this, because I can't see why I should accept a gift card when I paid for the purchase out of my own pocket, from my CHEQUE ACCOUNT using a Debit Card not a Credit Card (I don't even have Credit Card). They say no I can only get my refund as a gift card as I used a credit card for the purchase. I DID NOT used a credit, was a Debit card for my Cheque Account. I showed them the actual card, clearly stating it's a Debit Card, I even show them the proof of payment from my bank, that also clearly states that the card used is a CHEQUE Account not a Credit Card. So now I'm forced to take a gift card, I DON'T want for a cash purchase. This is absolutely pathetic. I will NEVER purchase ANYTHING from Mr Price Home online again, or from any of their stores for that matter.

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Replies (1)
Mr Price Home
Mr Price Home's reply21 Sept 2020, 16:06
Official
Good Day Tineal,

I trust you are well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Mr Price Home Randfontein and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price Home