Mr Price Home - service is important!

I think it's rather sad that companies just don't deliver service any more. I called Mr Price Home at Vincent Park in East London because I bought a duvet cover on Saturday (4 days ago) and have just realised that I bought a Queen size instead of a King size. I am not sure what I have done with my slip and am still going to launch a full scale search for it but the absolutely flippant response from the store with "new policy, no slip, no return or refund" I think is rather sad. Surely their system would allow them to search for a slip from 4 days ago and try and assist the customer. Very very sad the lack of service that we deal with on a daily basis.