Mr Price home service is horrible, don't buy from them!!!!

Good Day, please arrange for a driver to come and collect both lamps and process my refund. I'm unhappy with the quality of both as the paint on the shade is always chirping, I'm also highly unhappy with the terrible customer service I keep receiving even after I've requested assistance. One of your staff called me on the 18th/19th, promised that he was going to arrange that a driver comes with another light so I could exchange. I have not received any feedback in that regard, no phone call, no email, nothing!!! This was after I expressed that the closet Mrprice to my house is a bit far and will cost me a lot of money to travel there because I use uber. I do not want both lamps anymore, I want them collected and my money back in my account. Believe me when I say that, I will never ever buy from you again and I know that doesn't mean anything to you because you have a lot of loyal clients but you are going to lose them too if they experience this disgusting service.Also, on the 19th of February, I received confirmation that ai will be getting a partial refund on my delivery fee and I responded asking when I will receive it, till this day I have not received any response from someone called Samantha.Her service stinks!!! So I want the R150 partial delivery refund and I want these lamps collected and I want my money for both. If you check your records, you'll note that I've called countless times, emailed, had WhatsApp conversations with your staff and I am still not being assisted in a professional and dignified manner.I had to fight to get a refund for a table that was delivered damaged and not even one person apologises for the bad service. The emails and other forms of conversations I've had with your staff are just proof that they simply don't give a damn.