Mr Price home sells out of order items online.

On the 30th of December 2024, I placed an order and payed for it immediately online. Order was approved and processed however, on the 2nd of January 2025, my order was then placed on hold due to the fact that it was out of stock. I called customer service on the 3rd of January 2025 and the agent put me on hold pretending to put me through to someone who will assist me with my query then after holding for 3 minutes, the call was cut off. Now I don't have my order which I have already paid for and I don't have my money back.