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astrid S

1 reviews | Active since Aug 2013

19 Sept 2022, 20:39

Mr. Price Home selling imitation leather chairs and calling them genuine leather.

A couple of years ago a bought 11 tub chairs for my upmarket guest house from Mr. Price Home in Irene. These chairs were advertised as genuine leather. Now after a few years it is evident that these chairs are not genuine leather as the imitation leather ... not genuine leather is starting to fall apart.

I contacted the complaints department from Mr. Price Home and they just fobbed me off to Mr. Price Irene who is ignoring the complaint.

I think it is a shame that a store the size of Mr. Price Home is not willing to stand good for their products.

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Replies (1)
Mr Price Home
Mr Price Home's reply20 Sept 2022, 15:48
Official
Good Day,

Trust you well.

Please accept our sincerest apologies regarding the quality issue. 
We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this.

Many Thanks 
Mr Price Home