Mr Price Home - Poor Service and Lack of communication.

I placed an online order in store for 5 cushion inners at Mr Price Home (Rivonia Village). I was told at the time that the order would most likely arrive by Friday the 16th of January 2026 although I did question this at the time as the online date given was today (Wednesday 21st January 2026) latest. Having not heard anything and my Mr Price App not showing any online orders I went into the store on Monday to enquire. I was told that the merchandise had not yet arrived and upon calling the warehouse the shop assistant was informed that the delivery would happen on Tuesday 20th of January 2026. Yesterday I still had not received any notifications, so I went again to the store only to discover that the order had only been partly received by the store and that they could not release any of the merchandise until the entire order had been received. This morning I made contact with Nivashni a customer care consultant using the Mr Price Whatsapp contact number only to be brushed off as follows: "Mr Price: Please wait for the agent to provide you with the feedback Mr Price: Thank you for your time.I will be resolving this conversation for now. Should you have any further questions or need assistance in the future, please do not hesitate to reach out to us at any time.Have a great day and stay safe. Goodbye! 😊".

I am now incredibly frustrated with this process and cannot believe that this is the level of service from Mr Price.