Mr price home poor online ordering services

I made an online order at Mr price home using their app. On the 2 of October 2019 made payment via EFT I than notice a couple of days later / 6 of October when I check on the app it's still says awaiting payment. I decided to buy R100 airtime just I can call their online order call center. I was asked to send proof of payment by the agent on the other side of the phone and I had done as asked. He said it will be sent to their finance department and from my understanding it should have been solved by now since it's already 6 days after... I called again on Monday and they used up my airtime because they make hold for minutes and minutes.... Up to now I haven't heard anything from Mr price home... I haven't received my order... I'm deeply disappointed in Me price home and probably never ever going to purchase from the store. They are poor at taking care of their customers.