Mr Price Home Please refund me

I purchased pedestals at Mr Price home online, order number: *** 10/03/2023: I received 2 emails, the last informing me that my order is on its way. I contacted their call centre enquiring about the order since it wasn't getting delivered, the lady told me that on her side the item is still in storage and was aware that it was delayed, she said she'll escalate. 20/03/2023: I called again, same story was told. Then I decided to send an email to ***. 24/03/2023: Eventually I got a response from Sithembele saying that I didn't pick up my phone when I was called. I said he must ask for evidence because I didn't receive any calls from their courier. 27/03/2023: I email the same person requesting a refund since he wasn't replying my emails anymore. I decided to contact the call centre again, and I was told that my order was delivered. I requested proof, also stating that this is an inconvenience, I want my money back. The lady told me that Mr Price will investigate, that will take about 48 hours, thereafter I must call to apply for refund which might take 7 days. I voiced my dissatisfaction and how your processes only favour your organisation and not the customer. She asked me to stay on the line, 25 minutes later she dropped the call. I called again, this tine annoyed, I spoke to a lady who just kept quiet, 11 minutes later I dropped the call. She then called me back a couple of minutes later, and told me that the items were delivered, but were probably delivered in the warehouse because they were damaged. I want my money back please, doing business with you is heartbreaking, and not an exercise I'll ever do again.