TR
Tan R

1 reviews | Active since Mar 2009

24 Feb 2018, 10:26

Mr Price Home, please ask Brooklyn Mall to refund me in cash not vouchers

I purchased an item online from Mr Price Home and it was not delivered after two weeks. I then asked for a refund and cancelled the order. They say they can only give me a gift voucher. I would prefer the cash. They then say that only their branch in Menlyn can give me cash for the voucher. Menlyn is not practical for me to get to. I asked if their Brooklyn Mall branch could give me the cash instead. They said no. Please will someone help. It is unfair to make me to go to Menlyn when I have not been there in years and I will not accept a voucher when I paid cash.

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Replies (4)
TR
Tan R's update25 Feb 2018, 16:19
Reviewer Update
Better yet, why not just EFT me the refund? Why so traditional in your refund policy? Help please
Mr Price Home
Mr Price Home's reply26 Feb 2018, 08:30
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home

Mr Price Home
Mr Price Home's reply26 Feb 2018, 08:30
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home

Mr Price Home
Mr Price Home's reply26 Feb 2018, 08:31
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home