Mr Price Home pathetic customer service

Mr Price Home‘s customer service is simply pathetic. I ordered a Charcoal coloured server at the Fourways mall store. It was an online order that was done by one of the staff at Fourways and she informed me that I would be able to collect the item from Design quarter where it would be delivered. I paid for the item at the store as well (R2500). I had to wait for 2 weeks for the item and there was very little communication regarding the arrival of the item at the Design quarter store, and I had to follow up during that time. I went to collect this item, and upon it being unboxed by the staff member, I realized immediately that the colour of the server was a brown colour and not Charcoal as was indicated online. Charcoal was the only colour available. Luckily for me I had taken pictures of the server at Fourways mall and could show the Furniture department manager the difference in colour. I basically got told that because it’s an online order, I have to call customer care to get a resolution, and that they can give me a refund (which I did not want). I wanted what I paid for. I then asked what I can do since they cannot help, and I was told to email help@mrphome and that was the right channel to follow. I was also told that the store manager would follow up and call customer care. As requested, I sent the email and copied in the design quarter email that was provided to me. After days of not receiving a response, I followed up via email and someone named Robert from Design quarter responded to say I must call the customer care line (which I had been calling all of this week and which I was told they would do). Proof that they didn’t do anything to assist me at Design quarter is that they would not have asked me to call customer care if they tried to call themselves, because the line has actually been down and I saw that on the Facebook page. I tried to messsage Mr Price Home on Facebook messenger and got no response. The WhatsApp line is apparently down for maintenance, nobody on Facebook messenger has responded to my message, the number provided on Facebook ‭(0861) 066-639‬ as an alternate number to contact is down. The customer service line is down. The design quarter staff/management are clearly not willing to assist in any way because “it was an online order” even though the order was placed and paid for in a Mr Price home store. Personally coming from the retail Industry, you represent the brand no matter what your function is, and should be able to assist the customer (even though it’s not your job) This is a poor reflection of Mr Price as a whole. I cannot get a single person to help me and as a customer I can see the silo mentality that exists. This is truly pathetic. I am taking my experience to Hello Peter because I have exhausted all other avenues to get a response and I’m actually quite curious to see how long Mr price takes to get back to me or if they ever will. In the meantime, I will be coming for my R2500 refund as it is essentially goods not received.