JC
Jeanine C
1 reviews | Active since Feb 2021
21 Feb 2022, 16:25
Mr Price Home parcel untrackable
I ordered cushions online from Mr Price Home. I have tried to track the parcel. It has been sent back as it was sent to the wrong Pargo Depot. I am trying to track this parcel. Pargo say they have returned it via Courier 8 to Mr Price. Courier 8 say they need a waybill number. Pargo nor Mr Price can give me a waybill number they only have a tracking number. I am now told I will have to weight until it gets back to Mr Price Warehouse and they will then credit me. But no one seems to be able to track the parcel. After about 12 phone calls I still am back to square one.
Helpful (0)
Replies (4)0
Replies (4)
Mr Price Home's replyOfficial
21 Feb 2022, 19:09Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Mr Price Home's reply21 Feb 2022, 19:09
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
JC
Jeanine C's updateReviewer Update
22 Feb 2022, 16:28I have still not been contacted
JC
Jeanine C's update22 Feb 2022, 16:28
Reviewer Update
I have still not been contacted
JC
Jeanine C's updateReviewer Update
23 Feb 2022, 11:59Mr Price Home is incapable of sending online orders to the correct address. My order was sent to the wrong address, returned to Mr Price and now resent to the wrong address. How does one get an order cancelled and get refunded. You tick a block on the online website where you would like your parcel delivered to a pick up point, but it seems to land up in a completely different place hundreds of km away. Mr Price Home needs to get their system sorted out and their online help is useless.
JC
Jeanine C's update23 Feb 2022, 11:59
Reviewer Update
Mr Price Home is incapable of sending online orders to the correct address. My order was sent to the wrong address, returned to Mr Price and now resent to the wrong address. How does one get an order cancelled and get refunded. You tick a block on the online website where you would like your parcel delivered to a pick up point, but it seems to land up in a completely different place hundreds of km away. Mr Price Home needs to get their system sorted out and their online help is useless.
JC
Jeanine C's updateReviewer Update
12 Mar 2022, 19:45I am still waiting for a refund a month later. Mr Price Home confirmed that the parcel had been returned to the warehouse and they would refund me.
JC
Jeanine C's update12 Mar 2022, 19:45
Reviewer Update
I am still waiting for a refund a month later. Mr Price Home confirmed that the parcel had been returned to the warehouse and they would refund me.