Mr Price HOME Online shopping is a joke

<p>I have always been pro Mr Price Home. Their online shopping was awesome. On the weekend I wanted to purchase a new lounge suite and a media cabinet. I wanted to purchase half on my account and half cash. Since I could not see an option to do this online, I went to a store. They confirmed that I could pay the cash into my account and then order online. I did this. I ended up making to separate payments, as I at first didn't take the delivery fee into account. Yesterday, I was looking online to see whether the payment was reflecting - which it was not. I was hoping it would as there was a R400 discount available to me since I was purchasing over R2000. Since it wasn't reflecting I sent 2 messages online requesting that they contact me to discuss my account. I received a reply saying that I can expect a call from their accounts department. This morning nobody had contacted me. I eventually phoned in and spoke to a helpful lady called Lindi. She confirmed that they had received my payment yesterday already. She agreed to allocate it to my account. This morning I try to make my purchase to find that I now no longer apply for the R400 discount. Which means I need to depost more money into my account to make my purchase! I do this from my FNB app and request immediate payment. I then phoned Mr Price again. They say that it will only reflect on my online account in 2 days!! I feel that since they could prove that my initial payments were received by them on the 19th when the discount was still available, and considering that I did follow up with them on 2 separate occassions on the same day, that they should provide me with a voucher for that R400 discount. All I got was a half hearted "sorry". Unacceptable. To add further irritation, I made a R3000 purchase last Thursday. My order on my account keeps saying "in progress". There is no estimate on when I can expect the order to be delivered. I have also sent 2 messages requesting them to inform me of estimated date of delivery. Still nothing. I feel like a mushroom - being kept in the dark and being fed manure!!</p>