Mr Price Home Online Poor Service

I am wholly dissatisfied with the poor service I received from Mr Price Home. On 28 November, I ordered a number of items via their online platform and I have still not received them. It is 31 December today!!!

According to the date when I made the purchase, my delivery was meant to be on 10 December, in more than enough time for Christmas. I have gone to MRP home Mall of the South 3 times to try to ascertain if my delivery is there or what is actually happening and each time I am turned away with a promise that the staff will follow up and try to correct it. After being passed along by various members of the staff who promised to help, I finally found a lady by the name of Danisile who actually took accountability on MrPs part and even went so far as to provide me with her private number to try and resolve it.

We have since been told, that the delivery will be made on 2 January 2020. At this point, the blame has been placed on the courier but I do not think that there has been any concern from MRP over the fact that I am upset, that I had to go spend more money and buy different Christmas gifts for my loved ones, that I have had to follow up and go in store to find out the whereabouts of my package and that I am STILL waiting for the delivery. This is absolutely disgusting service and I honestly feel that the online delivery system is a joke.