Mr Price Home Online - Do not use this service

Bought some furniture from Mr Price Home through the online store. Delivery was supposed to happen 2-5 days after payment went through. When trying to follow up on delivery 5 days after purchase, no-one at Mr Price could tell me where the furniture was. Also phoned the courier company and they had no idea where the furniture was at that point. Customer care consultant gave me an e-mail address I could send my complaint to, but after sending the mail, I got a reply to say that the mailbox was full and mail could not be delivered. Got on the phone again and eventually my order arrived later that day. Problem was that the desk looked like it was a floor item that they hastily packed up and delivered. Had scratches all over the piece. I had a tenant coming in the following day so I had to take it, but was going to ask a swop of the item. Tried sending a mail to the returns department, but their mailbox is also full and mail cannot be delivered. Now trying to phone the returns department but gets cut off within 3 seconds of getting through with a message that the network is too busy. Have never experienced such bad service in my entire life.