Mr Price Home Online Customer Service FAIL

Recently I posted a complaint about my online purchase. The responded very quickly and I accepted the actions they were going to take. I updated my complaint accordingly. Sadly however they botched this again and so I complain again. When the responded to my last complaint they said the courier had been cancelled and that is why they didn't collect my return item. No-one knew who or why it was cancelled. They however promised to refund my postage cost that week (last week) and I would take the item to my nearest store for a refund. On Thu last week I get a note left by the courier stating they were there to collect the item. No-one was at home. I thought ***! They told me they are refunding me and not sending a courier. To make it worse when they originally arranged the courier I made it clear not to send then on a Tue or Thu as there is no-one at home. This is beyond belief. To MRP customer service - don't contact me. I don't believe anything you have to say anymore. I don't want your apologies. You are a useless and *********** bunch of *****s. I will just write off the money here and vow never to buy from you again.