MR PRICE HOME KENSINGTON SQUARE WONT REFUND MY MONEY

SENZEKO - bunch of rogues - refused to give me a cash refund instore EVEN AFTER I TOLD HIM I DIDNT PAY WITH A CREDIT CARD, HE TRIES TO REVERSE TO MY AMEX CARD. 48 HOURS LATER, NO MONEY. THERESA THINKS I HAVE NOTHING TO DO, WANTS TO ME COMEBACK TO THE STORE. WHERE IS THE INTEGRITY IN ALL THIS?? TOO LAZY TO ASSIST THE ONLY CUSTOMER INSTORE - CATCH A WAKE UP SENZEKO. SO NOW ITS MY PROBLEM - WASTE OF MY TIME AND 50 PHONE CALLS. THERESA TELLS ME ACCORDING TO HER RECORDS, THE REFUND IS IN, ACCORDING TO MY BANK STATEMENT IT ISNT ---LOAD OF BS