Mr Price home Jakaranda worst experience

Dear Mr Price Home Customer Service,

I am writing to express my disappointment with the customer service at your Jakaranda Centre branch. My family and I visited the store recently, and from the moment we walked in, we felt unwelcome.

Upon entering, a staff member was stocking shelves and did not greet us. Instead, she looked at us as if we were a bother. Later, while browsing the kids' bedding section, my 3-year-old climbed onto a display bed. While we acknowledge that this was not appropriate, my husband was on a work call, and I was carrying multiple items to purchase. Instead of politely addressing the situation, the staff member reacted angrily and displayed a poor attitude.

Additionally, when we proceeded to pay, the staff at checkout were also rude and unfriendly. It was clear that customer service was not a priority for them.

Retail employees should understand that customers are the foundation of the business. If the presence of customers is seen as a disruption, then perhaps clearer policies should be in place or better training provided to ensure a more professional and welcoming experience. I wanted to buy extra items at Mr Price home but would rather find a retailer that values clients

I hope you take this feedback seriously and address these service issues with your staff. How Mr Price Home plans to improve the customer experience at this store.