Mr Price Home Impudent Staff

My girlfriend’s mother gifted her a voucher of R1500.00 from Mr Price Home for her birthday. We went to the Potchefstroom, Mooiriver Mall branch on the 15th of September to do shopping and we have never been treated so badly by Mr Price staff or any other staff. We walked into the store at about 17:28, and the service was awful from the start. Upon arrival, there was no staff member at the door to take our temperature or to take down our details, they did see us walk in, but no one came to assist us. After quickly walking through the store, she saw a quilt that she really liked, but they did not have it in king size. I took an example of the quilt a staff member named Nomsa to request if she would be able to order it for us and she did not greet me back or respond to me on the request, she just took the quilt out of my hands, went to the computer and just called me by finger to come and put in my details, she even just pointed at the screen for me to put in my details without saying single word. After she ordered the quilt, she told me to take a photo of the order and pay it at the till. After we gathered all the rest of the items we wanted to purchase, we then reached the till at about 17:50 and were assisted by the cashier, Salome. She did not greet us upon arrival at the till, I had to say hello twice before she greeted back, but in an irritated tone. I then told her about the quilt and that I was unable to view the photo that he took of the order and she ignored me completely, I then asked her again about what to do with the quilt and she ignored me once again and was holding out her hand for my girlfriend’s gift card as if she just wanted to get us out of the store, in the confusion, my girlfriend eventually just paid for the things without the quilt because she was so persistent on us paying. I then asked her if he can fetch the quilt again so that she can please just reorder the quilt for us, I fetched the quilt again but then she told me that I must go and call somebody else for assistance, I decided he was just going to leave it, because it is not my job to call other staff members and eventually she just called over for another lady to come and assist us with the order. While we were being assisted with the order that we were still going to be paying for, Salome told us to move over so that the other customers can pay. The other lady then told us that the order system is taking too long to start up again and gave us other options to order the quilt (she was a lot nicer), but why was it switched off when it was not even 18:00 yet? and there were still customers in the store. We also noticed that the other customers received the same cold and rude service by Salome. We decided to rather just leave the order all together because we felt terribly belittled and the excitement of decorating our home was just gone. The attitude of the staff towards the customers was horrific, while we were on the way to the till, we even heard one of the male staff members tell Salome that she must stop moaning and that there are still customers in the back of the shop, to which she rep****: "They are just looking they are not buying anything." This was supposed to be an exciting and feel good moment of the day for my girlfriend, but it turned out to be the worst shopping experience that I have ever had in my life. We feel extremely embarrassed and disrespected by the way we were treated, and I just really do not want others to experience what we went through. I decided not to make a scene in the store, because I had a long day at work and was already agitated by the way we were treated and I didn’t want to ruin my girlfriend’s trip more than it already was. I subsequently phoned their Head Office the following day and was assisted by a certain gentleman. He listened to my complaint and said that he will forward the issue to the relevant regional manager. He took my contact number and assured me that the regional manager would get in touch with me between 24-48 hours. That was the 16th of September 2020. It is now the 22nd of September and I have not been contacted by anyone since.