Mr Price Home horrific service

I ordered a coach online on 02/10/2018, the couch was meant to be delivered to me today (10 days later). I received a call from the courier service 15 minutes ago saying that the couch has been damaged and cannot be delivered any longer. I have already stayed away from work today because there was no one else to receive the delivery plus I have already given away my old coach yesterday as I have been told my new one is coming today. Now when I call the store I bought it from in centurion mall to explain what has happened they have the audacity to ask " So what do you suggest we do about it". I am shocked with what disgusting service I have been given by this store. I am so frustrated not just because my coach is not coming but I'm frustrated by the way the company has taught their employees to speak to people when handling complaints.