MR PRICE HOME HILCREST.

Hi

I have called customer care, written an email but the only response i have gotten was radio silence I am the one who has to keep following up. Customer care keeps saying the area manager will get back to me.

I bought a couch at Mrp home hilcrest and fetched it on the 1st of December. They wrapped the couch up for me and i left, when i got home i found that there was a cushion missing. I contacted the store asked to speak to the store manager who then advised that she would look in the store if there was a cushion missing but if it highly unlikely it was there she then proceeded to hang up on me. I then went to the store the very same day and again asked about the cushion mind you this was wrapped by the store. The store manager proceeded to have a full blown out shouting argument with me the customer. I don't know how a manager is allowed to shout at the customer. This couch was bought cash and it now has a piece missing how is it possible that i cannot get any help. I even went as far to say its fine we cant keep gong back and forth but is there a way a cushion could be made il even pay for it but still i was given the cold shoulder and rebuffed.

I FIND THIS LEVEL OF CUSTOMER SERVICE DISGRACEFUL I SHOULD BE GIVEN A REPLACEMENT CUSHION A CUSTOMER SHOULD NOT BE TREATED THE WAY I HAVE!!!!!!!