CV
Cherie V

1 reviews | Active since Dec 2010

13 May 2024, 17:13

Mr Price Home has bad courier partners

I placed a very simple order. A small sleeper couch, some curtains, a rug, and a blanket. First, the couch arrived (I did notice they mentioned furniture deliveries are separate). Then I got a call from my neighbor late in the afternoon to say she had my delivery (her address is 7 and mine 79-big difference). I collected my box from her house only to see the courier noted it was one box of two. I called the courier in JHB only to be redirected to the PTA depot. They tell me MRP Home only gave them one box. I reported to MRP Home to be told they did give the courier two boxes and to expect it in the new week. Another day and email confirming drop-off has passed. Do I sit at home indefinitely waiting for one silly box? I think MRP Home needs to find new couriers because it is making them look bad and buying online may not be my next option.

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Replies (2)
Mr Price Home
Mr Price Home's reply13 May 2024, 19:24
Official
Good Day Cherie Volschenk

I trust you are well, 

We sincerely apologize for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks 

Mr Price

CV
Cherie V's update13 May 2024, 19:49
Reviewer Update
I received an email from the courier company after this post to say the item had been delivered. Once again, to the wrong address. It is highly frustrating.

Regards.