Mr Price Home Gateway Mall - Horrible client service from a floor manager

I experienced tge worst service in Gateway Mall from a floor manager.

I received a gift card and attempted to use it for my shopping on the 24th February 2021, the card showed a R0 balance, i was told to move from the queue and call customer service with my phone, i insisted that they make the call and subsequently they did. The manager in question took down the gift card number and committed to keeping my goods as he will call me on the 25th. Today is the 22nd March and no word from Mr Prolice Home

It's the 2nd tome this gift card is not accessible so basically Mr Price has a problem with their gift card system.

Can you fix this Mr Price!