1 reviews | Active since Feb 2011
Mr Price Home - Flawed On-Line order process and non-existent e-mail
I ordered a substantial amount of furniture from Mr Price Home more than a week ago. Even though the website states that an "Order and Collect" function is available, it does not allow you to select the option at the time of check-out. So, I paid the enormous delivery fee of R400, and immediately sent an e-mail to the listed e-mail address, informing them that I'd collect the order from the Pietermaritzburg Liberty Mall Branch personally, and that they can just give me a gift voucher for the R400. I received no reply. Two days later, the courier is at my door with two of the five items, explaining that the orders were from different 'sections' of Mr Price Home. Again, this was not explained on the website at the time of finalising and paying for an order. I then did not sign for the delivery, contacted the Call Center telephonically, sent the e-mail again (which they claim to not have received). This morning, I got an e-mail to state tat my order has been cancelled. This is not what I have requested, three times. In addition, I have already paid for it all - the e-mail does not mention anything about a refund? On-line ordering and delivery should not be made available, if it is such a mess.
Despite a call, during which the consultant stated that the order has been cancelled, which should NOT have been the case (how difficult can it be just to send the items to a branch), I still got a call from the delivery company to state that they are "on their way". My goodness.
I have also sent three e-mails to the "help@" e-mail address - it is as if the e-mail are simply not received. It is ignored completely.
Cancel the order and refund the payment, Mr Price. Your on-line order system is not working. I will buy the items somewhere else. This is exhausting.
Despite a call, during which the consultant stated that the order has been cancelled, which should NOT have been the case (how difficult can it be just to send the items to a branch), I still got a call from the delivery company to state that they are "on their way". My goodness.
I have also sent three e-mails to the "help@" e-mail address - it is as if the e-mail are simply not received. It is ignored completely.
Cancel the order and refund the payment, Mr Price. Your on-line order system is not working. I will buy the items somewhere else. This is exhausting.