ZB
Zane B

1 reviews | Active since Jan 2021

07 Jan 2026, 14:01

Mr Price Home does not honor Black Friday deals and have zero customer service skills.

Worst customer service I have ever encountered. I ordered two couches on a black November deal. I received zero feedback from them as to the whereabouts of my order. When I finally managed to get through to the call center (they are always experiencing high call volumes, just like WhatsApp and online chat), they indicated that the order was on hold pending my input. They did acknowledge they had not contacted me to say it was on hold, so I'm not sure how I would know my input was needed. They then said there is no stock and I should cancel my order and reorder. The online store still indicated that there was stock, so I presume they are just trying to avoid the Black Friday deal. When I said I don't want to cancel, they need to get stock, so I still benefit from the pricing. They said they would elevate the matter and call me back. They have yet to call me back, and I still can't get through on any of their contact platforms. I now believe that they simply don't care for their customers and the deals were all a con. I will never purchase from them again.

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Replies (1)
Mr Price Home
Mr Price Home's reply08 Jan 2026, 09:36
Official
Hi Zane Baisley,

I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to apologize for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.

Warm Regards
Mr Price