Mr Price Home do not deliver goods I paid for.

I purchased goods on Black Friday, received proof of purchase as I did an immediate payment. To date I have not heard a word from them. I have called in and explained, I have left messages on their web chat because you are always no 8 in the queue and that's as far as it goes. So a week later, no goods and they have my money. All I get is we escalating it!!! In fact they cannot even find the order number!!! What's more is that I purchased goods about a month back and the furniture I received was completely damaged. I did not even receive an apology. I am mortified at the shocking lack of service and client care.